
Ask “What Can I Do Better in the Future?” Not “What Did I Do Wrong in the Past?”
With “feedforward” people can focus on hearing the suggestions without becoming defensive or worrying about their reply. People respond better to ideas they can still act on, and we are all free to change the future.
In What Got You Here Won't Get You There: How Successful People Become Even More Successful, executive coach Marshall Goldsmith addresses the unique challenges faced by leaders.
Don’t Make Contacts, Make Friends
Genuine relationships in business are based on the same principles as personal relationships.
Instead of asking what people can do for you, focus on what you can do for them.
In Never Eat Alone: And Other Secrets to Success, One Relationship at a Time, Keith Ferrazzi outlines how to build a large genuine network based on generosity.